Privacy Policy
Overview
Maintaining the security of your data is a priority at Burmantofts Community Projects, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Burmantofts Community Projects is also dedicated to being transparent about what data we collect about you and how we use it. The purpose of processing the information is to ensure we provide you with the best possible advice and offer you the best options and solutions for yourself and BCP (Burmantofts Community Projects). We have a ‘public task’ (for services funded by the Money Advice Service) or a legitimate interest (for our other services) in collecting and processing your data in order to provide you with our services.
This policy, which applies whether you visit our centres or go on line, provides you with information about:
Burmantofts Community Projects, with your consent, use your personal data to:
Burmantofts Community Projects may collect the following information about you:-
Burmantofts Community Projects is committed to keeping your personal data safe and secure.
The information you provide will be subject to rigorous measures and procedures to make sure it can’t be seen, accessed or disclosed to anyone who shouldn’t see it.
We hold a Data Protection and Privacy Statement and a set of Information Security policies which set out how we protect your information, covering a range of information technology security areas and we also provide training to all staff and volunteers who handle personal information.
How long do we hold your data
We will hold your data for at least 6 years – this is for legal reasons. If your case involves mortgage interest then we will need to hold your data for 12 years, again for legal reasons.
Your legal rights relating to your data
Personal data means data about you, where you can be identified from that data, or from that data and other information which is in (or likely to come into) our possession. This includes expressions of opinion about you.
Broadly, the right of access means we have to:
If you wish to exercise any of these rights, please contact us using the contact details above.
If you are not happy with the way we handle your request then please register your complaint at [email protected] or telephone us on 0113 2350276 or write to us at:-
Complaints
Burmantofts Community Projects
Haslewood Hub
93 Haslewood Drive
LEEDS
LS9 7PS
If you are not happy with the way we have responded to your complaint then you have the legal right to lodge your complaint with the Information Commission’s Office (ICO).
To make a complaint to the ICO, please go to their website https://ico.org.uk/ and access the ‘Make a Complaint’ tab and follow the instructions. Alternatively you can use their help line on 0303 123 1113.
Maintaining the security of your data is a priority at Burmantofts Community Projects, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Burmantofts Community Projects is also dedicated to being transparent about what data we collect about you and how we use it. The purpose of processing the information is to ensure we provide you with the best possible advice and offer you the best options and solutions for yourself and BCP (Burmantofts Community Projects). We have a ‘public task’ (for services funded by the Money Advice Service) or a legitimate interest (for our other services) in collecting and processing your data in order to provide you with our services.
This policy, which applies whether you visit our centres or go on line, provides you with information about:
- How we use your data
- What personal data we collect
- How we ensure your privacy is maintained
- Your legal rights relating to your personal data.
Burmantofts Community Projects, with your consent, use your personal data to:
- Provide a free, confidential and impartial Debt, Money Buddy and Benefit Buddy help and advice service to you
- To manage a case file that you may hold with us
- To verify your identity
- With your agreement, to contact you electronically or via telephone/text services with information regarding your case or requests for information needed.
- For reporting to our funders
- For Statistical purposes in respect of public interest (Without revealing your identity)
- For providing case studies(Without revealing your identity)
- Where we have a legal right or duty of care to disclose your information (for example in relation to an investigation by public authority or in relation to a safeguarding matter)
Burmantofts Community Projects may collect the following information about you:-
- Name, age/date of birth, gender , national insurance number
- Your contact details: Postal Address, telephone numbers (including mobile number) and email address
- Details of any dependants living with you
- Details of any debts you may have including financial information regarding yourself
- Details of any special personal data (with your specific consent in some cases)
Burmantofts Community Projects is committed to keeping your personal data safe and secure.
The information you provide will be subject to rigorous measures and procedures to make sure it can’t be seen, accessed or disclosed to anyone who shouldn’t see it.
We hold a Data Protection and Privacy Statement and a set of Information Security policies which set out how we protect your information, covering a range of information technology security areas and we also provide training to all staff and volunteers who handle personal information.
How long do we hold your data
We will hold your data for at least 6 years – this is for legal reasons. If your case involves mortgage interest then we will need to hold your data for 12 years, again for legal reasons.
Your legal rights relating to your data
Personal data means data about you, where you can be identified from that data, or from that data and other information which is in (or likely to come into) our possession. This includes expressions of opinion about you.
Broadly, the right of access means we have to:
- Tell you whether or not personal data about you are being processed, by or on behalf of Burmantofts Community Projects
- Tell you about any personal data we may obtain about you from other sources
If so you have the legal right to request: - A description of the data, and the purposes for which they are being processed
- A description of the people or organisations, to whom we’ve disclosed, or might disclose the data.
- Copies of the data we hold about you. Copies of any information which is available to us, about where we got the data from
- Correction of the data if deemed inaccurate
- Your data be erased
- Restriction of the processing of your data
- Object to the data been used
- To receive your data in electronic form
- Rights related to automated decision making including profiling
- Withdraw consent at any time
If you wish to exercise any of these rights, please contact us using the contact details above.
If you are not happy with the way we handle your request then please register your complaint at [email protected] or telephone us on 0113 2350276 or write to us at:-
Complaints
Burmantofts Community Projects
Haslewood Hub
93 Haslewood Drive
LEEDS
LS9 7PS
If you are not happy with the way we have responded to your complaint then you have the legal right to lodge your complaint with the Information Commission’s Office (ICO).
To make a complaint to the ICO, please go to their website https://ico.org.uk/ and access the ‘Make a Complaint’ tab and follow the instructions. Alternatively you can use their help line on 0303 123 1113.
Ebor Gardens Advice Centre, Money Buddies and Benefit Buddies are free, confidential, impartial and independent and are a Burmantofts Community Project
Charity Reg. Number: 1051368 Company Reg. Number: 3061633